At Hawks Auto Nationwide, we respect your privacy and are committed to protecting the personal information you provide when visiting our website, contacting us, or purchasing our automotive products.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.
1. Information We Collect
Depending on how you interact with us, we may collect information such as:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Vehicle information
- Order and purchase details
- Payment and transaction information
- Information submitted through contact or inquiry forms
- Website usage and technical information
We only request information that is reasonably necessary to provide our products and services.
2. How We Use Your Information
We may use collected information to:
- Process and fulfill orders
- Provide customer service
- Respond to questions and inquiries
- Process payments
- Arrange shipping and delivery
- Confirm product compatibility
- Provide order updates
- Manage returns, refunds, and warranties
- Improve our website and services
- Prevent fraud and unauthorized activity
- Maintain business and transaction records
- Comply with applicable laws and legal requirements
If you choose to receive marketing communications, we may also use your contact information to send promotional offers, product updates, and other relevant information.
3. Payment Information
Payments may be processed through third-party payment providers. Hawks Auto Nationwide may not directly store complete credit or debit card numbers on its own systems.
Payment providers may collect and process payment information according to their own privacy policies and terms.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage, and improve the customer experience.
You may be able to control or disable cookies through your web browser settings. Disabling certain cookies may affect some website features.
5. Information Sharing
We do not sell your personal information as part of our ordinary business operations.
We may share information when reasonably necessary with trusted service providers, including:
- Payment processors
- Shipping and delivery companies
- Website and hosting providers
- Technology and security providers
- Customer service providers
- Professional advisers
- Government authorities or law enforcement when legally required
Third-party service providers may process information only as necessary to provide their services or fulfill legal obligations.
6. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted through the internet.
7. Data Retention
We may retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business records, resolve disputes, prevent fraud, enforce agreements, and comply with legal obligations.
Retention periods may vary depending on the type and purpose of the information.
8. Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
If we become aware that we have unintentionally collected such information, we will take reasonable steps to delete it.
9. Third-Party Websites
Our website may contain links to third-party websites, services, or payment platforms.
We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review their privacy policies before providing personal information.
10. Your Privacy Choices
Depending on applicable law, you may have rights regarding your personal information, which may include the ability to:
- Request access to certain personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Opt out of certain marketing communications
- Ask questions about how your information is used
Some requests may be subject to legal or business recordkeeping requirements.
To make a privacy-related request, please contact us using the information below.
11. Marketing Communications
If you receive marketing emails from us, you may unsubscribe by following the unsubscribe instructions included in the email.
Even if you opt out of marketing communications, we may still send necessary transactional messages, such as order confirmations, shipping updates, account-related notices, or responses to your inquiries.
12. California Privacy Rights
If you are a California resident, you may have additional privacy rights under applicable California privacy laws.
Depending on the circumstances, these rights may include requesting information about personal data collected about you, requesting deletion or correction, and exercising certain rights regarding the use or sharing of personal information.
Requests can be submitted using the contact information below. We will verify requests as required by applicable law.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business, website, technology, or applicable legal requirements.
Any updated Privacy Policy will be posted on this page with a revised Last Updated date.