At Hawks Auto Nationwide, we want our customers to be satisfied with their purchases. This Refund & Return Policy explains when products may be returned, exchanged, or refunded.
1. Return Period
Customers may request a return within 30 days of receiving their order, unless a different return period is specifically stated for the product.
To be eligible for a return, the product must generally be:
- Unused and uninstalled
- In its original condition
- In the original packaging, where applicable
- Free from damage, modification, or misuse
- Accompanied by proof of purchase
2. Automotive Parts
Before ordering automotive parts, customers should confirm compatibility with their vehicle’s make, model, year, engine, and other relevant specifications.
If you are unsure whether a product will fit your vehicle, please contact us before placing your order.
Products that have been installed, modified, damaged, improperly handled, or used may not be eligible for return or refund.
3. Car Batteries
Battery returns may be subject to additional manufacturer requirements, warranty terms, testing procedures, or applicable shipping restrictions.
Please contact us before returning a battery so we can provide the appropriate return instructions.
4. Damaged or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, incorrect, or different from what you ordered, contact us as soon as possible.
We may request photographs, order information, packaging details, or other information to help us investigate the issue.
If the issue is confirmed to be our error, we may offer a replacement, exchange, or refund as appropriate.
5. Non-Returnable Items
Certain products may not be eligible for return, including products that:
- Have been installed or used
- Have been modified or altered
- Are damaged due to improper installation
- Are damaged through misuse or neglect
- Are missing required components or packaging
- Are specifically identified as final-sale or non-returnable products
6. Refunds
Once an eligible return is received and inspected, we will determine whether it qualifies for a refund.
Approved refunds will generally be issued to the original payment method.
The time required for a refund to appear in your account may depend on your bank, credit card company, or payment provider.
7. Return Shipping
If the return is due to a customer ordering the wrong product, changing their mind, or another reason not caused by Hawks Auto Nationwide, the customer may be responsible for return shipping costs.
If the product is confirmed to be defective, damaged during delivery, or incorrectly supplied by us, we may provide an appropriate return solution.
8. Exchanges
Where available, eligible products may be exchanged for another product of the same or similar value.
Exchanges are subject to product availability and eligibility requirements.
9. Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We cannot guarantee cancellation once an order has been processed, packed, or shipped.
If an order cannot be canceled before shipment, the customer may need to follow the applicable return procedure.
10. Warranty Claims
Some automotive products may include a manufacturer’s warranty.
Warranty claims are handled according to the applicable manufacturer’s warranty terms and conditions. Proof of purchase and other information may be required.
A manufacturer’s warranty may be separate from our standard return policy.
11. Refund Exclusions
A refund may be denied if a returned product does not meet the eligibility requirements or if the product has been damaged through improper installation, misuse, alteration, or other customer-caused damage.
12. How to Request a Return
To request a return, please contact us with:
- Your name
- Order number
- Product name
- Reason for the return
- Photos, if the item is damaged or defective
Please do not ship a product back without receiving return instructions from us.