At Hawks Auto Nationwide, we aim to process and deliver automotive parts safely and efficiently to customers throughout the United States. This Shipping & Delivery Policy explains our shipping procedures, estimated delivery times, and related terms.
1. Shipping Locations
Hawks Auto Nationwide currently ships eligible products to customers within the United States.
Shipping availability may vary depending on the product, destination, size, weight, and applicable carrier restrictions.
2. Order Processing
Orders are normally processed after payment has been successfully confirmed.
Processing times may vary depending on product availability and order volume. Orders may take additional time during weekends, holidays, promotional periods, or periods of unusually high demand.
3. Estimated Delivery Times
Estimated delivery times depend on the shipping method, destination, product availability, and carrier.
Delivery estimates provided at checkout or after ordering are estimates only and are not guaranteed delivery dates.
Unexpected delays may occur because of weather, carrier disruptions, holidays, incorrect addresses, or other circumstances outside our control.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout or communicated before the order is finalized.
Shipping costs may vary based on:
- Delivery location
- Product size and weight
- Number of items
- Shipping method
- Carrier requirements
- Special handling requirements
5. Tracking Information
When tracking is available, customers may receive tracking information after their order has been shipped.
Tracking information may take some time to become active after the package is handed to the shipping carrier.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Hawks Auto Nationwide is not responsible for delays, additional shipping charges, lost packages, or delivery problems caused by an incorrect or incomplete address provided by the customer.
Please contact us as soon as possible if you need to correct an address before your order ships.
7. Damaged Packages
Customers should inspect packages when they are delivered.
If a package appears damaged, please document the damage with photographs and contact Hawks Auto Nationwide as soon as possible.
We may request photographs of the package, shipping label, product, and packaging to assist with a carrier claim or replacement request.
8. Lost or Delayed Shipments
If your shipment appears to be delayed or lost, please contact us with your order number and tracking information.
We may work with the shipping carrier to investigate the shipment.
Delivery delays caused by carriers, weather, natural disasters, transportation interruptions, or other circumstances outside our reasonable control do not necessarily qualify for a refund.
9. Undeliverable or Returned Packages
If a package is returned to us because of an incorrect address, refused delivery, failed delivery attempts, or other customer-related circumstances, additional shipping charges may apply before the package can be reshipped.
A refund may be issued where applicable after applicable shipping and handling costs are considered.
10. Automotive Batteries and Restricted Products
Certain automotive products, including some batteries, fluids, coolants, and other vehicle-related products, may be subject to special transportation, packaging, or carrier requirements.
Shipping options may therefore vary by product and destination.
11. Multiple-Item Orders
If an order contains multiple products, items may occasionally be shipped separately depending on availability, warehouse location, product size, or carrier requirements.
You may receive more than one tracking number for a single order.
12. Delivery to the Customer
Once a package has been delivered to the address provided with the order and confirmed by the shipping carrier, customers should promptly retrieve and secure the package.
Hawks Auto Nationwide is not responsible for theft or loss occurring after confirmed delivery when the package was delivered to the correct address.